Course: Communication in health sevice

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Course title Communication in health sevice
Course code KAZ/KOMU
Organizational form of instruction Lecture + Tutorial
Level of course Bachelor
Year of study not specified
Semester Winter
Number of ECTS credits 1
Language of instruction Czech
Status of course Compulsory
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Course availability The course is available to visiting students
  • Beránek Václav, Mgr. et Mgr.
  • Ratislavová Kateřina, Mgr. Ph.D.
Course content
Lectures: 1. Introduction and perception. 2. - 3. Verbal communication. 4. - 5. Rules of correct communication "medical worker - client (patient). 6. Mistakes in communication. 7. - 8. Non-verbal communication. 9. - 10. Problem client (patient). 11. - 12. Bases of crisis intervention. 13. - 15. Seminar papers. Seminars: 1. Practice of introducing, introducing techniques. 2. - 3. Techniques of verbal communication. 4. - 5. Practice of communication with client (patient). 6. - 7. Practice of non-verbal communication. 8. - 9.Practice of handling the situations with problem clients (patients). 10. - 11. Practice of bases of crisis intervention. 12. - 15. Seminar papers.

Learning activities and teaching methods
Lecture, Practicum
  • Contact hours - 30 hours per semester
professional knowledge
No particular prerequisites specified.
learning outcomes
A graduate is able to communicate using common as well as professional communication with a patient. A graduate is also able to distinguish mistakes in social perception, clarify and demonstrate forms and meaning of non-verbal communication in medical practice. A graduate is able to specify utilization of communication skills in the clients in demanding life situations.
teaching methods
assessment methods
Skills demonstration during seminar
Seminar work
Recommended literature
  • Černý, V. Řeč těla. Brno: Computer Press, 2007.
  • Hierhold, E. Rétorika a prezentace. Praha: Grada, 2008.
  • Janoušek, J. Verbální komunikace a lidská psychika. Praha: Grada, 2007.
  • Kelnarová, J., Matějková, E. Psychologie komunikace. Praha: Grada, 2009.
  • La Barre, F. Jak mluví tělo. Praha: Triton, 2004.

Study plans that include the course
Faculty Study plan (Version) Branch of study Category Recommended year of study Recommended semester
Faculty of Health Care Studies Health Rescuer (2012) Health service 1 Winter
Faculty of Health Care Studies Health Rescuer (2016) Health service 1 Winter