Course: Communication in health sevice

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Course title Communication in health sevice
Course code KAZ/KOMU
Organizational form of instruction Lecture + Tutorial
Level of course Bachelor
Year of study not specified
Semester Winter
Number of ECTS credits 1
Language of instruction Czech
Status of course Compulsory
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Course availability The course is available to visiting students
Lecturer(s)
  • Beránek Václav, Mgr. et Mgr.
  • Ratislavová Kateřina, Mgr. Ph.D.
Course content
Lectures: 1. Introduction and perception. 2. - 3. Verbal communication. 4. - 5. Rules of correct communication "medical worker - client (patient). 6. Mistakes in communication. 7. - 8. Non-verbal communication. 9. - 10. Problem client (patient). 11. - 12. Bases of crisis intervention. 13. - 15. Seminar papers. Seminars: 1. Practice of introducing, introducing techniques. 2. - 3. Techniques of verbal communication. 4. - 5. Practice of communication with client (patient). 6. - 7. Practice of non-verbal communication. 8. - 9.Practice of handling the situations with problem clients (patients). 10. - 11. Practice of bases of crisis intervention. 12. - 15. Seminar papers.

Learning activities and teaching methods
Lecture, Practicum
  • Contact hours - 30 hours per semester
prerequisite
professional knowledge
No particular prerequisites specified.
learning outcomes
A graduate is able to communicate using common as well as professional communication with a patient. A graduate is also able to distinguish mistakes in social perception, clarify and demonstrate forms and meaning of non-verbal communication in medical practice. A graduate is able to specify utilization of communication skills in the clients in demanding life situations.
teaching methods
Lecture
Practicum
assessment methods
Test
Skills demonstration during seminar
Seminar work
Recommended literature
  • Černý, V. Řeč těla. Brno: Computer Press, 2007.
  • Hierhold, E. Rétorika a prezentace. Praha: Grada, 2008.
  • Janoušek, J. Verbální komunikace a lidská psychika. Praha: Grada, 2007.
  • Kelnarová, J., Matějková, E. Psychologie komunikace. Praha: Grada, 2009.
  • La Barre, F. Jak mluví tělo. Praha: Triton, 2004.


Study plans that include the course
Faculty Study plan (Version) Branch of study Category Recommended year of study Recommended semester
Faculty of Health Care Studies Health Rescuer (2012) Health service 1 Winter
Faculty of Health Care Studies Health Rescuer (2016) Health service 1 Winter